WHAT TO EXPECT
Seafood Boil Terms & What to Expect
We want your seafood boil to be fun, easy, and stress-free! Here’s what to expect when booking with Suzy’s Seafood Boils, along with a few things we’ll need from you to help everything run smoothly.
RESERVATIONS & DEPOSITS
A deposit is required to reserve your date. Deposits are non-refundable but may be transferred to another available date within the same season if your plans change.
Your final guest count and seafood add-ons are due 7 days before your seafood boil. Your confirmed guest count becomes the minimum number of guests you will be billed for. Last-minute additions can often be accommodated and added to your final balance.
Minimum guest counts apply and may vary depending on the package selected, date, and location.
FINAL PAYMENT
The remaining balance is due in full before our arrival on the day of your seafood boil. Your final balance will include selected menu items and add-ons, applicable trip charges, service/gratuity, and any other agreed-upon charges.
Accepted payment methods include:
• Credit cards — Visa, Mastercard and Discover (3% processing fee)
• ACH — no processing fee
• Venmo
• PayPal
• Zelle
ARRIVAL & SETUP
Our team typically arrives approximately two hours before your scheduled Dump Time to begin cooking, prepping and setting up.
You do not need to be home when we arrive as long as your guest tables and chairs are already in place and our team has access to the cooking and serving areas.
Our cooking and prep area must be located near our vehicles on a hard, flat and safe surface. For safety reasons, burners cannot be placed on grass, wood, sand, epoxy flooring or other unsuitable surfaces.
If an oven is needed for your menu, we will also need access to it during setup.
WEATHER
Cooking and preparation are primarily performed outdoors. In the event of rain, high winds or other inclement weather, the client is responsible for providing a suitable covered cooking and prep area.
DINING & DUMP TABLE
When needed, we provide a Dump Table at no additional charge and dress it in our signature red-and-white gingham with a food-grade brown paper runner.
Standard matching décor is included for up to three guest dining tables. Additional tables may be decorated for an additional charge.
Custom or specialty table décor is the responsibility of the client.
ACCESSIBILITY & SAFETY
Because our team is transporting heavy baskets of hot food, safe access between our cooking area and Dump Table is important.
If your preferred dining area requires navigating stairs, multiple levels, steep inclines or declines, long distances, or difficult terrain, we may need to position the Dump Table at the closest safe and easily accessible location. Guests can fill their plates there and carry them to the dining area.
Please let us know in advance about any unusual property access, stairs, terrain, parking restrictions or long distances between the cooking and dining areas.
WHAT WE PROVIDE
In addition to your selected seafood boil menu, we provide everything your guests need to dig in and enjoy, including:
• Disposable aluminum plates with food-grade liners
• Bamboo cutlery
• Seafood bibs
• Wet naps
• Paper towels/napkins
• Serving ware
• Melted butter
• Red-and-white gingham table coverings with brown paper runners
Seafood add-ons and upgrades such as snow crab, lobster tails, Little Neck clams, crawfish and live Maine lobster may be available based on season and availability.
LIVE MAINE LOBSTER ORDERS
Live Maine lobster requires advance ordering and is subject to availability and market pricing. Once your lobster order has been placed with our seafood supplier, it cannot be changed, canceled or refunded.
Please contact us for current pricing, availability and ordering deadlines.
AFTER DUMP TIME
Dump Time is when the seafood is ready, the table is set, and it’s time for everyone to dig in!
Our standard seafood boil service is designed as a fun, interactive buffet-style dining experience and does not include waitstaff, dining table clearing or post-meal cleanup.
After Dump Time, our team packs up our cooking equipment and supplies and departs, leaving you and your guests to enjoy your gathering. Guests are responsible for clearing dining tables and disposing of trash generated during the meal. Our team removes the trash generated during cooking and preparation.
OPTIONAL POST-MEAL SERVICE
If you would like our team to remain after Dump Time to maintain the serving area or assist with post-meal cleanup, additional staffing may be arranged in advance for an hourly charge.
This service must be requested ahead of time so we can schedule the appropriate number of team members.
CANCELLATIONS & DATE CHANGES
Deposits are non-refundable but may be transferred to another available date within the same season.
Special-order seafood cannot be refunded once the order has been placed with our supplier.
THE SUZY’S SEAFOOD BOILS EXPERIENCE
Our seafood boils are designed to be a fun, hands-on Low Country–style dining experience. We bring the boil to you, handle the cooking and setup, dress the tables, and have everything ready for your scheduled Dump Time.
Then it’s your turn to grab a plate, gather around the table and enjoy!